FAQ

  • We offer international delivery. And free tracked post to all areas of the UK and Northern Ireland.

  • Most products are delivered within 3-5 working days, however, due to the engraving process, some product may take 5-7 day. please check the *please note tab on the product page for more details.

    Also at peak times such as occasions valentines, mother's, day Christmas etc. place you order early to avoid postal delay.

  • Our policy lasts 7 days. However, we can’t offer you a refund or exchange for personalised products. Due to these item being personalised, no refunds can be made unless the item is faulty - please notify any problems within 7 days.

    Faulty product
    To complete your return, we require a receipt or proof of purchase. In the first instance, contact us with details of the damage. We will respond within 48 hrs and inform you how of our decision and how to return the item.nWe will also provide you with a dedicated support number should you require further assistance.